![]() Mobile app-based services developed by our in-house engineers are deployed across the generation and distribution functions for operations and maintenance (O&M), data capture and analytics, real-time data dashboards, loss control, system operations, asset management and several other functions. Chatbot “e-buddy”, voicebot “Aastha” and WhatsApp-based facilities are additional channels for consumer interaction. They are integrated with the site office, outage management and monitoring systems. In the distribution business, our in-house customer relationship management (CRM) product, interactive voice response and web portal support all consumer relations and services, addressing both supply- and commercial-related issues. Apart from that, Noida Power Company Limited in Greater Noida is part of the group’s electricity distribution business. But it has definite payback rewards, in terms of correct monitoring, ease of control, error-free operations, etc.ĬESC Limited and the RPSG Group own power generating stations in Haldia, Chandrapur (Maharashtra), a distribution licensee for Kolkata and Howrah as well as a distribution franchise catering to Bikaner city, Kota and Bharatpur in Rajasthan, Malegaon in Maharashtra and Chandigarh. The team and round-the-clock shift persons have to be groomed for the change. But we need to gear up for the adoption of IT and OT solutions. With proper planning and necessary knowledge transfer, it was smooth sailing. ![]() The utility experience while adopting IT and OT solutions was very encouraging. What has been the utility experience in the adoption of IT and OT solutions? Leading utilities share their experience in the implementation of IT-OT, issues and concerns, and future plans… Besides, to manage the increasing penetration of variable renewable energy sources into the grid and control utility operations remotely in light of the Covid-19 pandemic, utilities are accelerating their digital transformation initiatives. ![]() Power utilities are embracing IT and OT solutions in a big way to reduce costs, optimise operational performance and enhance customer experience. ![]()
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